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Jobs at All Things Jeep

Please email your Resume to resume@allthingsjeep.com

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CUSTOMER SERVICE LEAD/MANAGER - San Jose, California

AllThingsJeep.com is a leading online retailer for Jeep related gift items, memorabilia, and Jeep accessories whose success is built on our dedication to our customers. We are looking for a stellar Customer Service Lead/Manager who is comfortable getting in on the ground floor, and then growing a team of dedicated customer service / inside sales professionals. Your job will be to delight every customer and assure that their experience is a positive one.

Initially, you will handle customer service calls yourself. These will include customers placing phone orders, customers needing information or to return/exchange an order, and wholesale inquiries. You will then develop and grow a team of professionals that will support and assist us in achieving our sales and marketing goals. This may include a seasonal call center team, an outbound wholesale business development group, etc.

This is an excellent opportunity for an experienced Customer Service Lead/ Manager who enjoys an entrepreneurial environment and growing a team from scratch.

Job Responsibilities:

Develop and Manage our customer Service Department

Assist in the recruitment and hiring of the most qualified applicants to meet our seasonal needs

Train, coach and manage your team

Receive customer calls and take phone orders

Check customer v-mail and return calls

Happily greet our customers through inbound telephone service/sales calls

Ensure a high level of customer service for all our customers

Manage Customer Service for www.AllThingsJeep.com and related websites

Manage e-mail customer service requests

Call customers with outstanding issues including out-of-stock items or order/shipping issues (we try real hard to not have too many of these)

Follow up with any outstanding drop ship orders both with customer and vendor

Develop Customer services procedures and efficiencies inline with our high level of customer service

Handle returns and exchanges

Make informed decisions about customer returns and exchanges

Keep customers informed about returns

Document all returns and exchanges in order management software

Coordinate defective items/returns to manufacturers for appropriate credit and/or replacements

Maintain and update online marketing efforts such as Facebook and related social network sites

Help determine the appropriate set of tools to provide exemplary customer service

Document customer service policies and procedures for Company Handbook

Assist in picking and packing as needed

Skills and Competencies:

Ability to hire, train and build a workforce recognizing and utilizing individual strengths

Ability to manage the customer service process using our software, phone system and internal tools

Ability to manage and adjust priorities in a fast paced environment

Ability to communicate clearly and fairly to our employees

Requirements:

Ability to work a full-time schedule including occasional nights, weekends and holidays when needed

An attitude of doing what it takes to delight every customer

Experience growing a successful customer service and/or inside sales team

An understanding of the retail environment and the processes that make it all work

Exceptional interpersonal, communication, organization and follow-through skills

Extremely detail oriented. Customer service driven. Well organized.

Comfy using computers to do your work

Ability to work in fast paced, often hectic environment

Ability to work in a small group. Easy going. Flexible.

Sense of humor an essential requirement!

If you are savvy with social networking, spreadsheets, Jeep accessories and/or off-roading, you'll earn brownie points.

Sense of humor an essential requirement! (We might ask you to tell your best joke during the interview).

You don't need to own a Jeep, you just can't drive a Hummer (joking, of course...or, are we?).

About our work environment:

It's hard work. It's fun. Our shop dog named Captain hangs out with us here sometimes. This position is in our San Jose, CA location. We're in a clean new building and we're close to all kinds of places to fill your belly. You'd be working with a great group of people that like Jeeps (of course!), cars in general, art, music, joking around, free Friday lunches, and totally blowing away our customers with outstanding customer service. Oh, and there's also a lot of cool Jeep stuff here.

Please email your qualifications and interests to RESUME@ALLTHINGSJEEP.COM. Please, no phone calls at this time. We will start contacting qualified applicants the week of September 12th 2011.

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WAREHOUSE ASSOCIATE - San Jose, California

We are seeking an awesome person to join our growing warehouse team in picking and packing orders, receiving inventory and other tasks required to successfully run and grow the business. We offer the opportunity to see and learn the inner workings of a fast growing small internet business along with job flexibility.

Job Responsibilities:

Order Management:

Receive customer orders via internet, phone or mail

Process the orders with our order management software

Pull inventory from the shelves

Pack the orders and process shipping labels

Inventory Management:

Maintain well organized product inventory

Receive inventory into the warehouse

Bring inbound packages into warehouse, open and count inventory and place on shelving

Update open purchase orders in Order Management System

Some inventory requires folding – shirts and decals – before storage on shelving

Count inventory and maintain accurate data in system

Job Requirements:

Extremely detail oriented. Customer service driven. Well organized.
Ability to do physical labor, (such as unpacking and shelving inventory)
Comfy using computers to do your work.
Ability to work in fast paced, often hectic environment.
Ability to work in a small group. Easy going. Flexible.
Sense of humor an essential requirement! (We might ask you to tell your best joke during the interview).
You don't need to own a Jeep, you just can't drive a Hummer (joking, of course...or, are we?).
Ability to work a full-time schedule including occasional nights, weekends and holidays when needed
An attitude of doing what it takes to delight every customer. If we love you and you love us, there is a LOT of opportunity to grow with our business.

About our work environment:

Please email your qualifications and interests to RESUME@ALLTHINGSJEEP.COM. Please, no phone calls at this time. We will start contacting qualified applicants the week of September 12th 2011.

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FREELANCE WRITER/WEBSITE CONTENT MANAGER

We would like to find someone who can help us manage our growing product database online. This includes writing new product content, and managing it on our website. Depending upon the person, there are also opportunities to manage / write content for the various social networking sites and for the media. This job would require at least a basic knowledge of our product line and the Jeep / off-road industry and a savvy, smart writing ability. Show us what you got! Email your qualifications and interests to RESUME@ALLTHINGSJEEP.COM. This is a part-time, as needed position.

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Why Buy from All Things Jeep?

We have a 100% Happy Customer Guarantee and 1000s of really happy customers

99% of our orders ship within 24 hours of being received

We have received the Yahoo Top Service 5 Star Award by our customers

We protect your privacy, always

Our site provides safe & secure shopping

Our service is easy and friendly & returns and exchanges are pain-free!

We are Jeep® owners also. We understand! About Us

Jeep Holiday Gifts...we know how to pick 'em!

We are not affiliated with Chrysler LLC or any other companies whose products or part numbers are shown here as a reference. These terms are used for descriptive purposes only, and not to denote affiliation or connection with Chrysler LLC.

All Things Jeep * 1945 Kyle Park Court * San Jose, CA 95125 * (408) 427-3428